Frequently Asked Questions
Everything you need to know about shopping with AK Galleria.
What is the standard delivery time for orders?
We typically process and dispatch orders within 24 hours. Domestic shipping usually takes 3-5 business days, while international shipping may take 7-12 business days depending on the location.
How can I return or exchange an item?
Items can be returned or exchanged within 14 days of delivery, provided they are unworn, have all original tags attached, and are in their original packaging. Please visit our Returns Portal to start the process.
Are the products on AK Galleria authentic?
Yes, we guarantee that all products sold on AK Galleria are 100% authentic and sourced directly from official brand distributors and authorized manufacturers.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), as well as Cash on Delivery (COD) for select regions and digital wallets like PayPal.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' link. We recommend comparing these measurements against your own to ensure a perfect fit, as sizing can vary between different fashion brands.
Can I track my order status?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to our courier partner's website to monitor your delivery in real-time.